Hello all,

We wanted to let you know about some known issues we are tracking with patch 21.4. We will continue to update this post as we get more information.

• We’re aware of a visual bug where Rewards Track progress is not being shown. The XP is still being earned and tracked, but we are working on fixing the visuals to match.
• (Resolved 10/13): Some players had their Battlegrounds rating reset after downloading the patch. We have addressed the problem causing this issue, and are continuing to investigate next steps for those impacted. Update: We have now restored Battlegrounds ratings for players who had their ratings reset after the 21.4 patch went live yesterday. The ratings were reset to what they were at 9:59 a.m., Pacific (immediately before the patch went live).
• (Updated 10/14): We’re tracking and investigating miscellaneous connectivity, server, and performance issues. Update: This was further addressed in today’s patch and will be something that we continue to address whenever we can.
• We’re aware that players are unable to purchase multiple Mercenaries packs at once with Gold. This issue will be fixed in an upcoming patch.
• (Resolved 10/14): We are investigating an issue with players getting stuck in the Mercenaries tutorial. Update: These issues have now been resolved.
• (Resolved 10/14): We are also investigating issues with leaderboards not updating properly. Update: We have resolved the issue as to all game mode Leaderboards.
• (Resolved 10/14): We’re aware that the 21.4 update is not showing for some Google Play users. For those users, we have a suggested workaround: go to Google Play → open your profile icon in top right → open “Manage apps & device” → select “Updates available” → select “Update All.” We believe that should cause the update to appear on your devices. Update: The 21.4 update should now show for all Google Play users.
• (Resolved 10/13): We’re aware of and working on a fix for an issue where task #5 for Mercenaries at level 30 (complete a bounty while at level 30) is not completable. Update: Today’s hotfix resolves this issue.
• (Resolved 10/14): We’re aware of and working on a fix for a bug causing the game to lock whenever a player clicks on their Mercenaries PVP rewards. Update: This issue is should now be resolved for all players.
• (Resolved 10/19): We’re aware that Jaina’s Ice Block Talisman Equipment is not working as intended. The fix for this Equipment is in an upcoming patch, expected within the next week. Update: This issue was resolved in patch 21.4.3.
• (Updated 10/19): We are investigating reports that ratings are not being calculated properly in Ranked Legend and Battlegrounds. Update: This issue was resolved as to the Ranked ladder in patch 21.4.3. We have a plan in place to fix the issues with the Battlegrounds ladder, scheduled to go live tomorrow. Battlegrounds Ratings Correction Tomorrow 4
• (Resolved 10/19): We are investigating reports that players on certain devices are not able to access any new mode (such as Mercenaries) that would require the player to go through a tutorial. Our initial investigation has found a workaround that appears to work for those affected by this issue: enter the mode on another device and complete the tutorial; after doing that, you should be able to enter and play the mode on your original device. Update: This issue was resolved in patch 21.4.3
• (Updated 10/19): We are aware and working on a fix for the fact that certain Mercenary tasks either can’t be completed, or aren’t completed as written (because the task text does not match the in-game text). Update: Specified fixes were made in 21.4.3. Some remaining tasks will be addressed in a future update.
• (Resolved 10/19): We are aware that Quests cannot be completed in Casual mode at this time and are investigating the issue. Update: This issue was resolved in Patch 21.4.3

See here for previously documented known issues with the 21.4 patch: 21.4 Launch Day Known Issues